Half of patients failed by NHS never hear the word ‘sorry’: Just one in three feel they are taken seriously when they raise complaints
Fewer than half of those who complain to the NHS ever receive an apology, a report revealed yesterday. Only one in three patients feel they are taken seriously when they raise examples of poor care, the official complaints watchdog warned. Healthwatch England said the complaints handling process was ‘utterly bewildering and often ineffective’ – with far too many people put off by red tape or bounced round the system until they simply give up. One exhausted patient told the watchdog: ‘This fight has robbed me of my flesh, dignity and energy.’ Another said: ‘There has been no outcome to my complaint – simply more distress, inconvenience, injury and injustice.
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Filed under: Uncategorized, complaints, NHS
