Strength in Numbers dedicated to my late mother Kay

One in three hospitals do nothing when visitors complain

One in three hospitals has admitted to doing nothing when visitors complain about poor treatment of those in their care. NHS watchdogs said they had been contacted by members of the public who had attempted to intervene because they feared patients were at risk of harm, only to be told it was none of their business. In one case, two female visitors who found a lost and confused elderly man roaming a hospital without shoes on, said staff refused to help them, leaving them to look after the man who went on to soil himself. In another, a hospital visitor who complained that an Accident and Emergency department was cramped and dirty, with dried blood on stretchers, said he was told that as he was not a patient, his complaint could not be considered.

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