Strength in Numbers dedicated to my late mother Kay

Mum called NHS 111 helpline 23 times before death

A review has been launched after a woman died at home alone despite repeatedly calling the NHS 111 helpline for assistance. Phone records show Anne Roome called 23 times in the hours before she died, although it is not clear how many times she got through to an adviser. 111 advisers can arrange ambulances in emergencies, but they did not send one to the 68-year-old’s home in Derby. Derbyshire Health United said the circumstances were “unfortunate”.

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