STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

Patients who criticised their GP surgery online get ‘threatening’ letters from the practice telling them to find a new doctor

A group of patients who criticised their local GP surgery on Facebook have been told to consider finding a new doctor in an attempt to stifle negative feedback online. Staff at the Trent Meadows Medical Practice near Burton, Staffordshire, had been monitoring social media comments and culprits have since been sent ‘threatening’ letters.

Sylvia Blackshaw, 35, had written that on three occasions she waited for 90 minutes for an appointment for her newborn baby. But she was later accused of abusive behaviour by the surgery who branded it ‘inappropriate patient behaviour’ and warned her that she should consider finding an ‘alternative practice’.

Mrs Blackshaw had said ‘OMG. Demand a recount!’ in a comment on a glowing report for the surgery from health watchdog the Care Quality Commission on her local paper’s Facebook page.

A fortnight later a letter sent to her home from the surgery said: ‘We have a zero tolerance for inappropriate patient behaviour which is either face to face, over the telephone or on social media networks and do not accept this from our patients.’

Click on the link to read more

http://www.dailymail.co.uk/news/article-3000389/Patients-criticised-GP-surgery-online-threatening-letters-practice-telling-new-doctor.html

26C2A5AD00000578-3000389-image-a-1_1426675492442

Row: Jenny Wheeldon, left, and Sylvia Blackshaw, right with son Jake, have been told to consider finding a new GP after their surgery saw their criticism online. Warning: This letter below from GP partner Judith Crosse has also been sent to other critics
26C3E61C00000578-3000389-image-a-6_1426676004219

 

Filed under: GP's, NHS, Uncategorized, , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Pages

%d bloggers like this: