STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

NHS ombudsman accused of being ‘defensive’ by MPs

The NHS ombudsman has been “defensive” and caused “pain” by its reluctance to admit mistakes when investigating patients’ complaints, a report by the Public Administration Select Committee (PASC) has found.

The report adds that “serious questions” have been raised about the Parliamentary and Health Service Ombudsman (PHSO) which has caused “considerable anguish” when it has failed to uncover the truth, it said. MPs now want a new independent body to investigate clinical failures before they reach the ombudsman to “transform the safety culture of the NHS”. Current systems are “complicated, take far too long and are preoccupied with blame or avoiding financial liability”, the committee warned.

Some of the PHSO’s shortcomings are systemic and can only be addressed through legislation, which is needed early in the next Parliament. Our proposals for a new investigatory body will help transform the safety culture of the NHS and help to raise standards right across the NHS.

– BERNARD JENKIN, CHAIRMAN OF THE PASC

The PASC said patients and NHS staff deserved to have clinical incidents “investigated immediately” at a local level to establish facts and evidence, “without the need to find blame, and regardless of whether a complaint has been raised”. There also needs to be a “clear, effective central system” for disseminating lessons learned from local incidents across the national NHS, it added. A spokeswoman for the PHSO said: “We will carefully study this report which raises important issues about the investigation of clinical incidents for the health system, as well as about our service.”

Click on the link to read the report here… Investigating clinical incidents in the NHS

NHS

ITV News

Filed under: Hospital, NHS, NHS Blunders, , , ,

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