This is a short film developed as part of an investigation by Ombudsman Peter Tyndall into how public hospitals handle complaints in Ireland.

05/06/2015 • 10:43 am

This is a short film developed as part of an investigation by Ombudsman Peter Tyndall into how public hospitals handle complaints in Ireland.

The Office of the Ombudsman, Ireland, examines complaints from members of the public who feel they have been unfairly treated by certain public bodies.

The investigation has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones. More details are available on the website ombudsman.gov.ie

Dara Gantly looks at how a ‘root and branch’ reform of our complaints process can enhance patient safety and the provision of care

Please click on the link to read

The Irish Medical Times Unlocking the patient complaints box

Filed under: Hospital, complaints, investigation, Ombudsman Ireland

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