STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

Nearly 500 complaints were made about councils in the West Midlands in a year, new figures reveal

The number in the Black Country, Staffordshire and Wyre Forest has fallen from 551 in 2013/14 to 471 in 2014/15, mirroring the trend across the country, where it dropped from 18,211 to 18,436.

But the Ombudsman saw a 10 per cent increase in complaints about adult care services. Meanwhile, complaints about benefits and tax dropped 11 per cent, and complaints about planning and development were down six per cent.

Of the 10 councils in the Black Country and Staffordshire areas, the ombudsman received the most complaints and enquiries regarding Sandwell Council. Of the 118 received, 19 were upheld, with 59 referred back for local resolution. The majority related to benefits and tax (33 complaints), with 24 regarding education and children’s services, 21 about housing, and 15 about adult care services. There had been 138 complaints the previous year.

Click on the link to read more

http://www.expressandstar.com/news/2015/08/24/west-midlands-council-complaints-near-500-in-a-year/

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Filed under: Hospital, Named & Shamed, NHS, NHS Blunders,

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