STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

Complaints about cancelled NHS appointments soar in one year

New figures show the number of patients complaining about cancelled appointments has risen by one fifth in a year

Complaints about cancelled and delayed NHS appointments have shot up by one fifth in a year, new figures show. Official data shows the number of patients raising concerns about appointments has risen from 9,040 in 2013/14 to 10,800 in 2014/15. There was a similar rise in complaints about ambulance services, the new figures from the Health and Social Care Information Centre show.

Experts said the figure could reflect the fact a number of ambulance services took over the running of the 111 “non-emergency” line. In total, 8,039 patients raised concerns with ambulance trusts, compared with 6,873 the previous year, an increase of 17 per cent in one year, the statistics show.

Overall, there were 205,000 written complaints about NHS services in England in 2014/15 – 562 per day. The figures include 121,000 complaints about hospital services, up 5.7 per cent on the 114,000 in 2013/14.

Click on the link to read more

http://www.telegraph.co.uk/news/11825284/Complaints-about-cancelled-NHS-appointments-soar-in-one-year.html

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About 500,000 die in hospital in England each year

Filed under: Hospital, NHS, ,

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