STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

You must not call residents sweetie or darling, care home staff told because they are ‘patronising and demeaning’

  • Workers have been reprimanded for calling residents affectionate names
  • Staff hit back at the ticking off, saying the residents like the informal terms
  • But officials from Care Quality Commission have insisted terms aren’t used

Care home workers have been reprimanded for calling residents affectionate names such as sweetie, love, darling and handsome. Critical inspectors told them the terms were ‘patronising and demeaning’ to the dozen adults with learning difficulties. Staff also use family nicknames for some, such as Parsnip. They hit back at the ticking off, saying that the residents like the informal terms, especially those who have no relatives to visit them.

However, officials from the Care Quality Commission have insisted: ‘The language was meant to be friendly but it could be regarded as demeaning and patronising.’ They highlighted other failings at Brackenley Residential Care Home in Harrogate, North Yorkshire, marking it as ‘requiring improvement’. The privately run home has pledged to make changes but declared that it would continue to call residents by the familiar and affectionate names.

Stephanie Kirkman Meikle, chief executive of Harrogate Skills 4 Living Centre, which runs the home, said: ‘It did surprise us when they picked up this thing about terms of endearment.  If you have a learning difficulty and you are given a term of endearment, then it is nice to know you are loved, particularly if you have no other family. ‘Some residents have their own terms of endearment that they asked to be called. One likes to be known as Parsnip because that’s what she is known as in her family, so that’s what we call her. ‘We always discuss these things with residents and it is in their care plans, we would never call someone something they don’t want.

Click on the link to read more

http://www.dailymail.co.uk/news/article-3233219/You-not-call-residents-sweetie-darling-care-home-staff-told-patronising-demeaning.html

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Filed under: Care Homes, Elderly, ,

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