STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

New report sheds light on top hospital complaints investigated by the Parliamentary and Health Service Ombudsman

A report published 22 September 2015 has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.

Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the Parliamentary and Health Service Ombudsman.

Poor communication, including quality and accuracy of information, was a factor in one third of all complaints. Other reasons for complaints in this period included staff attitude and behaviour, which were factors in two out of 10 complaints.

The report outlines how many unresolved complaints the Parliamentary and Health Service Ombudsman investigated for every acute trust in England and the final decision made.

Click on the link to read more

http://www.ombudsman.org.uk/about-us/news-centre/press-releases/2015/new-report-sheds-light-on-top-hospital-complaints-investigated-by-the-parliamentary-and-health-service-ombudsman

Click on the link to read the report

Complaints about acute trusts 2014-15

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