Strength in Numbers dedicated to my late mother Kay

How private healthcare patients are denied operations that are free on the NHS

  • Michelle Booth, 47, from Basingstoke slipped on oil and needed help
  • Should have been a straightforward claim on her private medical insurance
  • She has been waiting for 19 month after a series of absurd events 
  • Former healthcare assistant could have had treatment for free on the NHS

The instant she slipped on a patch of oil at the petrol station last year, Michelle Booth knew she’d need medical help. She’d already had surgery on the same knee a year earlier to repair damage caused by arthritis. But after her fall, the pain came roaring back.

Using health insurance through her husband Mark’s work, the 47-year-old mother and former healthcare assistant went to see a private knee specialist, who told her the fall had caused further damage and she needed surgery.

However, what should have been a straightforward claim on her private medical insurance turned into an absurd series of events which have left her, 19 months on, still waiting for treatment she could have had free on the NHS.

Click on the link to read more


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