The NHS too often fails to answer patients’ questions and forces them to contact the Ombudsman service for answers, according to a report published today.
The Parliamentary and Health Service Ombudsman’s latest snapshot of cases report included many cases where questions about mistakes or oversights by the health service were unanswered by the NHS itself. The report contains a snapshot of 40 case summaries of the 544 investigations of unresolved complaints that the Ombudsman completed investigating in April, May and June 2015.
Around 80% of the cases investigated by the Ombudsman are about the NHS and the rest are about UK government departments and other organisations. The latest cases included that of one family that was forced to bring their complaint to the Ombudsman service, following the death of their nine-year-old son from sepsis after he was wrongly discharged from hospital.
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