STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

PHSO – 81 Case summaries show the profound impact that failures can have on the lives of individuals and their families

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.
They provide examples of the complaints the PHSO handle and they hope they will give public service users confidence that complaining can make a difference.
This first set includes cases the PHSO closed in February and March 2014. Most of them are cases they have upheld or partly upheld. These cases provide clear and valuable lessons for public services by showing what needs to be changed so that similar mistakes can be avoided in future. They include complaints about failures to spot serious illnesses like sepsis and mistakes by government departments that caused financial hardship.

Please click on the link to see all of the 81 case summaries
http://www.ombudsman.org.uk/make-a-complaint/case-summaries

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