Strength in Numbers dedicated to my late mother Kay

NHS failing to answer patients’ questions, warns Ombudsman

The NHS too often fails to answer patients’ questions and forces them to contact the Ombudsman service for answers, according to a report  published today.

The Parliamentary and Health Service Ombudsman’s latest snapshot of cases report included many cases where questions about mistakes or oversights by the health service were unanswered by the NHS itself. The report contains a snapshot of 40 case summaries of the 544 investigations of unresolved complaints that the Ombudsman completed investigating in April, May and June 2015.

Around 80% of the cases investigated by the Ombudsman are about the NHS and the rest are about UK government departments and other organisations. The latest cases included that of one family that was forced to bring their complaint to the Ombudsman service, following the death of their nine-year-old son from sepsis after he was wrongly discharged from hospital.

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Click on the link to download report

Selected summaries of investigations by PHSO Apr-to-June-2015


Filed under: NHS Blunders,

Ombudsman comments on Healthwatch England report

Julie Mellor, Parliamentary and Health Service Ombudsman said:

“We sit at the apex of the complaints system and investigate complaints that individuals have been treated unfairly, received poor service where people are not satisfied with the response to a complaint from the NHS in England.

“We support Healthwatch England’s recommendations for replacing the current fragmented support and advocacy system with a more easily accessible system. We believe there should be national standards for complaints advocacy and one brand so that people know where to turn to for support when making a complaint.



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