STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

HealthWatch England – What are the solutions?

Change so far has only tinkered with the existing bureaucratic arrangements for complaints handling, and largely looked at things from the system’s perspective.

This is the wrong starting point for change.

Click on the link to post your comments

http://www.healthwatch.co.uk/complaints/recommendations

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Ombudsman comments on Healthwatch England report

Julie Mellor, Parliamentary and Health Service Ombudsman said:

“We sit at the apex of the complaints system and investigate complaints that individuals have been treated unfairly, received poor service where people are not satisfied with the response to a complaint from the NHS in England.

“We support Healthwatch England’s recommendations for replacing the current fragmented support and advocacy system with a more easily accessible system. We believe there should be national standards for complaints advocacy and one brand so that people know where to turn to for support when making a complaint.

http://www.ombudsman.org.uk/about-us/news-centre/our-statements/ombudsman-comments-on-healthwatch-england-report

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Report finds failure to address patient concerns

The extent of the NHS’ failure to address patient concerns has been revealed in a report released today. Healthwatch England says health professionals often refuse to say sorry, show no compassion and in some cases patients feel bullied if they complain about their care. Patients and care users describe the experience as a nightmare and a waste of time. We chat to Anna Bradley, chair of HealthWatch England and Erika Irwin, whose daughter Gemma died of cervical cancer last month

http://www.itv.com/goodmorningbritain/health/nhs-failure-to-address-patient-concerns

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