STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

Ombudsman comments on Healthwatch England report

Julie Mellor, Parliamentary and Health Service Ombudsman said:

“We sit at the apex of the complaints system and investigate complaints that individuals have been treated unfairly, received poor service where people are not satisfied with the response to a complaint from the NHS in England.

“We support Healthwatch England’s recommendations for replacing the current fragmented support and advocacy system with a more easily accessible system. We believe there should be national standards for complaints advocacy and one brand so that people know where to turn to for support when making a complaint.

http://www.ombudsman.org.uk/about-us/news-centre/our-statements/ombudsman-comments-on-healthwatch-england-report

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