The latest publication by the Ombudsman is a welcome reminder that we must have an unwavering focus on handling complaints. Positive and negative feedback about NHS organisations should be “equally valued and encouraged”, with patients confident that complaints will be dealt with promptly, effectively and appropriately, the head of the NHS Confederation has said. Responding to publication of the Health Service Ombudsman’s investigations into NHS complaints, Rob Webster said it is vital that patients, their families and carers feel safe and able to feed back on their NHS care and treatment. “While both positive and negative feedback should be equally valued and encouraged, it is essential that we make every effort to learn from when things go wrong, and that NHS organisations deal with patients’ concerns promptly, effectively and appropriately,” he said.
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http://www.nhsconfed.org/news/2014/10/feedback-valued-and-encouraged
Filed under: Uncategorized, complaints, NHS Confederation, PHSO, treatment
