STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

Heart patients’ lives ‘at risk as NHS 111 hotline won’t send ambulances’ due to shortage in paramedics

  •  Shortage of paramedics means ambulances are not being dispatched
  •  Undercover reporter wasn’t able to send help to a man with chest pain
  •  Mentor told trainee staff: ‘Everyone in this room has killed someone’
  • South Central Ambulance Service (SCAS) has announced investigation  

Patients’ lives are being put at risk by the NHS 111 helpline because call- handlers are being told not to dispatch ambulances, it was claimed last night. One call-centre mentor chillingly told trainee staff that ‘everyone in this room has killed someone’, an undercover investigation found. Patients are being denied ambulances even if they are suffering the symptoms of a heart attack, the Daily Telegraph investigation reported.  The NHS 111 helpline was launched in 2013 to provide round-the-clock advice to the public as an alternative to the former advice line NHS Direct, which was run by medically-qualified staff. The new helpline was intended to prevent unnecessary visits to A&E.

Staff on the 111helpline have previously been criticised for merely asking callers questions as guided by computer algorithms – and sending too many tohospital as a result.  Call-handlers working on the service are expected to dispatch the emergency services if patients describe symptoms of serious illnesses. However, they are now said to be under pressure not to send out ambulances at certain times due to a shortage of paramedics and a backlog of requests.

An undercover reporter spent seven weeks working on the 111 helpline – which has had numerous problems since its launch – in a call centre in Bicester, Oxford.

Click on the link to read more

http://www.dailymail.co.uk/news/article-3145355/Heart-patients-lives-risk-NHS-111-hotline-won-t-send-ambulances-shortage-paramedics.html?ITO=1490&ns_mchannel=rss&ns_campaign=1490

265C3F7600000578-0-image-a-102_1435711712956

Filed under: A&E, Hospital, NHS, , , ,

Dad dies of heart attack hours after bungling paramedics refuse to take him to A&E – dismissing it as a PANIC ATTACK

A coroner has blasted bungling paramedics who dismissed a dad’s agonising chest pains as a PANIC ATTACK – just hours before he died of cardiac arrest.

Tragic Jeffrey Corbin, 59, was even persuaded not to go to hospital by an ambulance crew who told him he would have to wait up to SEVEN HOURS in A&E for treatment. Shockingly, when he collapsed in his bedroom 24 hours later on April 20 last year it took 75 minutes for a first responder to turn up after he was categorised as a low priority. National government targets require an ambulance to attend an address within 30 minutes of a 999 call. But because of extra demand over the Easter weekend it took a further 14 minutes before an ambulance finally arrived at his home in Sneyd Green, Stoke-on-Trent. When the retired factory worker was finally taken to hospital it was too late and the father-of-three was pronounced dead.

Click on the link to read more

http://swns.com/news/dad-dies-of-heart-attack-hours-after-bungling-paramedics-refuse-to-take-him-to-ae-dismissing-it-as-a-panic-attack-65044/

timthumb

Jeffrey Corbin. The grieving family of a heart attack victim, who died 24 hours after paramedics failed to take him to hospital, are taking legal action against the NHS (© Newsteam / SWNS Group)

Filed under: A&E, Elderly, Hospital, NHS, NHS Blunders, , ,

Blog views to date

  • 92,120 hits

Enter your email address to subscribe to The Last Six Months and receive notifications of new posts by email.

Join 1,400 other followers

Helpful Pages, Templates etc

Recent Posts

Pages