Strength in Numbers dedicated to my late mother Kay

NHS ombudsman ‘failing families’

Click on the link to read The 38 page Report – The Patients Association Parliamentary Health Service Ombudsman
The ‘Peoples’ Ombudsman – How it Failed us

PHSO – The ‘Peoples’ Ombudsman – How it Failed us Final

The NHS ombudsman – the independent service that investigates patients’ complaints – is “wholly ineffective and failing families”, warns a charity.The Patients Association says it receives weekly calls from people who feel let down by the service. And they all said the experience compounded the grief and hurt they were already feeling through loss of loved ones or due to poor NHS care. The ombudsman said it was improving its service. The Parliamentary and Health Service Ombudsman (PHSO) is meant to be the final arbitrator for complaints about the NHS in England.  The Patients Association says it has lost faith in the service and no longer advises callers who ring its national helpline to go to the PHSO. “As one of our recent callers said, ‘You may as well ask a poacher to investigate the missing pheasants,'” says the charity in its report on the topic.

Click on the link to read more

Patients Association Press Release 18th November 2014

Press Release-Patients Association calls for a transparent Health Ombudsman



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