STRENGTH IN NUMBERS

Strength in Numbers dedicated to my late mother Kay

New report sheds light on top hospital complaints investigated by the Parliamentary and Health Service Ombudsman

A report published 22 September 2015 has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.

Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the Parliamentary and Health Service Ombudsman.

Poor communication, including quality and accuracy of information, was a factor in one third of all complaints. Other reasons for complaints in this period included staff attitude and behaviour, which were factors in two out of 10 complaints.

The report outlines how many unresolved complaints the Parliamentary and Health Service Ombudsman investigated for every acute trust in England and the final decision made.

Click on the link to read more

http://www.ombudsman.org.uk/about-us/news-centre/press-releases/2015/new-report-sheds-light-on-top-hospital-complaints-investigated-by-the-parliamentary-and-health-service-ombudsman

Click on the link to read the report

Complaints about acute trusts 2014-15

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Filed under: NHS, , ,

The Case for Patient Safety: Financially, Professionally and Ethically By Andy Cowper for HSJ

Read the full report from HSJ, in association with Allocate Software, on why patient safety should be the core business of healthcare

Why do we need another report?

Financially, ethically and professionally, patient safety should be the core business of healthcare. Yet despite big improvements reducing healthcare-associated infections and venous thromboembolism, why does patient safety still feel like something we are yet to crack? Where are the main areas to focus? And what are the first steps to improve?

“It is curious that people should think a report self-executive, should not see that, when the report is finished, the work begins” Florence Nightingale, letter to Mary Elizabeth Herbert (1863)

Click on the link to download the full report   

Patient Safety Case full report

 

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Filed under: NHS, , , ,

Morecambe Bay Investigation Report published

My heart and prayers go out to the parents and families of all the babies and the mother that died unnecessary due to the shocking errors made. Joanna

Independent investigation into maternity and neonatal services in Morecambe Bay makes far-reaching recommendations to prevent future unnecessary deaths.

The report makes 44 recommendations for the Trust and wider NHS, aimed at ensuring the failings are properly recognised and acted upon.

Announcing the report’s findings, Investigation Chairman Dr Bill Kirkup said:

All health care – everywhere – includes the possibility of error. The great majority of NHS staff know this and work hard to avoid it. They should not be blamed or criticised when errors occur despite their efforts.

But in return, all of us who work for the NHS owe the public a duty to be open and honest when things go wrong, most of all to those affected, and to learn from what has happened. This is the contract that was broken in Morecambe Bay.

The investigation report details 20 instances of significant failures of care in the FGH maternity unit which may have contributed to the deaths of 3 mothers and 16 babies. Different clinical care in these cases would have been expected to prevent the death of 1 mother and 11 babies. This is almost 4 times the frequency of such occurrences at the Trust’s other main maternity unit, at the Royal Lancaster Infirmary.

The report says the maternity department at FGH was dysfunctional with serious problems in 5 main areas:

Click on the Press Release link to read more 

https://www.gov.uk/government/news/morecambe-bay-investigation-report-published

Click on the link to read the Morecambe Bay Investigation Report

The Report of the Morecambe Bay Investigation

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Filed under: Hospital, NHS, NHS Blunders, Uncategorized, Whistleblowing, , ,

NHS patients ‘ignored and sidelined’, says report by The Patients Association

Click on the link   Why our NHS should listen and be human  to download The Patients Association report

The Patients Association report identified a number of failings in how the health system interacts with patients

Patients feel “ignored and sidelined” by the NHS and too many vulnerable people experience unacceptable standards of care within the health system, according to a report commissioned by the Patients Association. The report, called “Why our NHS should listen and be human”, lambasted the lack of compassion and information many patients experienced when dealing with health professionals.

Katherine Murphy, chief executive of the Patients Association, said: “Too often patients and their families are treated without compassion, are uninformed about treatment and next steps and feel ignored and side-lined when they raise concerns or complaints.  “The NHS is failing many of the most vulnerable members of society and patients and the public have told us about inconsistencies in the provision of care, poor standards of care and compassion, and a lack of openness and transparency in communication between healthcare staff, patients and their families,” she added. The report found that patients were scared to report problems because of “fear of recriminations,” despite the fact that the majority of people who raise concerns are motivated by a desire to improve conditions for other patients, not to get staff in trouble. It is especially important for patients to be kept informed about how their treatment will progress, but many felt that they were either left in the dark or not listened to.

Click on the link to read more

http://www.independent.co.uk/life-style/health-and-families/nhs-patients-ignored-and-sidelined-says-report-10047105.html

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Filed under: NHS, Uncategorized, , , ,

Report suggests 600,000 face waits of 24 hours in A&E

More than 600,000 patients a year are being forced to wait more than 24 hours in Accident & Emergency departments, suggests a new report which names the worst units in the country. The Care Quality Commission (CQC) report on A&E comes amid growing concern that casualty units are buckling under the strain even before winter sets in. The survey of almost 40,000 NHS patients names the 10 hospitals in the country with the lowest ratings from the public. The worst score goes to Tameside Hospital Foundation trust, in Greater Manchester followed by Medway Foundation trust, in Kent. Both were put into special measures during summer 2013 amid concern over failings in care and high death rates.

Click on the link to read more

http://www.telegraph.co.uk/health/healthnews/11269215/Report-suggests-600000-face-waits-of-24-hours-in-AandE.html

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Filed under: Uncategorized, ,

Doubling of NHS trusts which can’t balance books

The future of the NHS is at risk, MPs have warned, as they highlight “deeply alarming” figures showing the number of hospitals being bailed out by Government has doubled in a year. A report by the National Audit Office (NAO) shows that in the last financial year, 31 hospitals have received handouts to the tune of half a billion pounds. The previous year, 16 trusts received financial help, amounting to £263 million. Meanwhile, the gross deficit of NHS trusts has almost tripled in just 12 months, reaching £743m in 2013/14, the figures show, a trend described as “extraordinary”. Last year, 63 trusts ended the year in the red, compared with 25 the previous year

Click on the link to read more

http://www.telegraph.co.uk/health/healthnews/11214162/Doubling-of-NHS-trusts-which-cant-balance-books.html

Click on the link to read the  full report from the National Audit Office

http://www.nao.org.uk/wp-content/uploads/2014/11/The-financial-sustainability-of-NHS-bodies.pdf

 

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Filed under: Uncategorized, , , ,

Care home staff would back use of CCTV, suggests survey from HC-One

As the media spotlight has intensified, and public trust in care operators and regulators has fallen, the debate on how to prevent abuse and malpractice in care homes has become increasingly focused on whether visible cameras are part of the solution. In the summer of 2014, HC-One launched an innovative consultation to ask Residents, relatives and staff members whether they would support the introduction of an opt-in, visible camera scheme. In the following report, we publish the results of the consultation, collated from Residents, relatives and colleagues, which we hope help to inform the public, and start an industry-wide debate on the use of cameras as a tool to stamp out malpractice in care homes.

Click on the link to read the full report

http://www.hc-one.co.uk/media/image/Visible_Camera_Consultation_Report_Oct_2014_LATEST.PDF

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Filed under: Uncategorized, , ,

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